Privacy Policy

Effective Date: June 2025

At The Duke Apparel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us in any way.

1. What Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers like Stripe, Square, or PayPal)

Technical Information:

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

  • Device type and operating system

2. How We Collect Your Information

We collect your information when:

  • You place an order on our website

  • You subscribe to our newsletter

  • You contact us via email, forms, or social media

  • You browse our website (via cookies and analytics tools)

3. Why We Collect Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or enquiry

  • Send marketing updates if you opt-in

  • Improve our website and customer experience

  • Comply with legal obligations

4. How We Store and Protect Your Data

We store your information securely using industry-standard security measures. Payment information is processed via encrypted and PCI-compliant platforms — we do not store full payment details on our servers.

5. Sharing Your Information

We do not sell your data. We only share your information with:

  • Payment processors (e.g. Stripe, Square, PayPal)

  • Shipping partners (e.g. Australia Post, couriers)

  • Marketing platforms (e.g. email services, only with your consent)

  • Legal authorities if required by law

6. Cookies & Analytics

Our website uses cookies to provide a better experience, personalise content, and track website usage via Google Analytics. You can disable cookies in your browser settings if you prefer.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your information (subject to legal or operational requirements)

  • Opt-out of marketing emails at any time by clicking “unsubscribe”

8. Contact Us

Have questions or concerns about your privacy?

The Duke Apparel
customerservice@thedukeapparel.com.au
www.thedukeapparel.com.au
ABN: 82 181 821 066

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version on our website and update the effective date at the top.