Effective Date: June 2025

Welcome to The Duke Apparel. By accessing our website, placing an order, or interacting with us, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. About Us

The Duke Apparel is an Australian-owned clothing brand specialising in big and tall menswear, inspired by cowboy culture and classic outlaw style.

ABN: 82 181 821 066
Website: www.thedukeapparel.com.au
Email: customerservice@thedukeapparel.com.au

2. Ordering

• All orders are subject to availability and acceptance.

• Once an order is placed, you will receive a confirmation email. This is not a guarantee of fulfilment, only an acknowledgment of your request.

• We reserve the right to cancel or refund any order if an item is unavailable, mispriced, or if we suspect fraud.

3. Pricing & Payments

• All prices are listed in AUD and include GST (where applicable).

• Payments are processed securely via trusted providers such as Stripe.

• The Duke Apparel does not store your credit card information.

4. Shipping & Delivery

• We ship within Australia and internationally (where available).

• Shipping costs and delivery times are calculated at checkout.

• We aim to dispatch all orders within 1–3 business days.

• Once shipped, we are not responsible for delays caused by postal services or customs.

More info: Shipping Policy

5. Returns & Exchanges

• We accept returns within 30 days of purchase for unworn, unwashed items with original tags attached.

• Refunds are issued to the original payment method.

• Sale items are final sale unless faulty.

• Customers are responsible for return shipping unless the item is faulty or incorrect.

More info: Returns Policy

6. Intellectual Property

All content on this site — including images, logos, designs, product names, and text — is the property of The Duke Apparel. You may not copy, use, or reproduce anything without our written permission.

7. User Conduct

By using our site, you agree not to:

• Misuse the website or hack into our systems

• Submit false information or impersonate others

• Harass or abuse our staff or other users

• Violate any laws in your jurisdiction

8. Limitation of Liability

To the maximum extent permitted by law, The Duke Apparel is not liable for any loss, damage, or injury resulting from the use of our products or services, including indirect or consequential damages.

9. Privacy

Your privacy is important to us. Please read our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising will be handled in accordance with Australian legal practices.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page and are effective immediately.

12. Contact Us

Got a question or need help?

The Duke Apparel
customerservice@thedukeapparel.com.au
www.thedukeapparel.com.au